This is suitable for non-clinical staff and for those staff who may come into contact with service users but not through providing direct care (for example, GP reception staff, administrative staff). 

The training aims to support staff in a non-clinical role working with people with complex emotional needs, often associated with a diagnosis of ‘personality disorder’ by: 

• Exploring current models for understanding complex emotional needs
• Exploring key models for understanding how complex emotional needs develop.
• Considering interpersonal dynamics commonly encountered and reactions and responses to these.
• Exploring ways of effectively managing the challenges of working with people with complex emotional needs including how to develop a compassion-centred approach to the work